FAQ's

 

Where can I find your reviews?

We have over 400 5* reviews on our Facebook Page and over 50 on Trust Pilot and Google. We also have a review highlight on our instagram 


How many squares should I use?

2-3 squares depending on how strong you want the scent and size of the room.

What glitter do you use?

We use biodegradable glitter wherever we can. Biodegradable glitter only comes in hex shapes so our shapes such as hearts and stars are not biodegrade but once these become available to purchase we will switch.
 

​Why are so many items out of stock?

We typically update the website twice a week on Tuesdays and Fridays at 7.30pm, historically this ensures there is a good range of scents available at all times, but due to high demand for some popular and best-loved scents, we do sell out of many products on the same day!

 

How long are delivery times?

We aim to dispatch all orders on following working day.

For restock orders it may take up to 5 working days for dispatch.

We use the Royal Mail tracked48 service

Monthly boxes work as a pre-order and we aim to be ship before the 15th of each month.

For example, if you place an order for the monthly box in March you will receive April's box.

 

What is your Returns Policy?

Click here to see our full returns policy, including terms & conditions.

We also offer a 30-day money-back guarantee, this means that any products you are not satisfied with can be returned to us within 30 days of purchase in their original condition and packaging for a full refund. Just let our customer care team know to expect them prior to making the return and post to: 
Sassy Shop Wax, Unit 11 Vertex Park, Oakwood Drive, Emerson's Green, Bristol, BS16 7LB
Return postage is covered by the customer. If you are returning an item(s), you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item. 

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have any additional questions or would like to request a refund, feel free to contact us at customercare@sassyshopwax.com.